Our Policies

Payment Terms

We offer one of the most liberal payment terms around. Not happy with our service? Just ask for a refund. No Questions Asked.

The price and timeline may vary depending on project complexity.

If the price differs from the one displayed on the website you will be contacted and given the option to either: complete your order for the relevant service at the updated price or cancel your order for the relevant service. The remaining balance will be settled upon final approval of the project.

The MailBakery Partner Program participants are not required to pay upfront and may choose their own payment cycle.

Privacy Policy

ACCEPTANCE OF TERMS

MailBakery respects its users' privacy. We have put this Privacy Policy together to show how we collect, use and protect your personal information. By using our services or purchasing our products you agree to the terms of this Privacy Policy. This Privacy Policy shall be governed in accordance to international treaty provisions and other applicable laws.

In accordance with the General Data Protection Regulation 2016/679 (the “GDPR”) MailBakery’s a “data controller” of your personal information. In case you would like to contact us regarding this Privacy Policy, please email us at hey@mailbakery.com.

CHANGES IN PRIVACY POLICY

We have the right to update this Privacy Policy at any time. It is your responsibility to check this page and keep yourself updated with the latest edition of MailBakery’s Privacy Policy.

WHAT PERSONAL DATA WE COLLECT ABOUT YOU

To be able to provide our services and share news and updates about these said services with you and to be able bill you for our services or products we may collect some personal information from you, like:

• Your name;
• Your email address;
• Your address;
• Your phone number;
• Your business name;
• Your financial details (like your credit card number, expiration date, security code, billing address).

As most modern websites do, to provide a better user experience for their clients, we also collect some technical information from you, like:

• Your browser type and language;
• Operating system;
• IP address;
• Country and time zone;
• Access time and referring URLs;
• Unique device identifier and device type;
• Unique cookie identifier and cookie information;
• Geographical location.

HOW WE MAY USE YOUR DATA

MailBakery collects and uses your personal information to:

• administer your account;
• provide customer service;
• process your financial transactions to enable you to purchase our services or products;
• share news about upcoming services or products and conduct marketing research and analysis where we are allowed by law to do so;
• analyse, monitor and personalize your use and experience on our website;
• secure our business and website;
• keep records of orders and communications;
• comply with legal obligations and fulfill government authorities’ request;
• to assert, exercise or defend against legal claims.

We may send you marketing emails (when we have legal grounds to do so) to inform you about the launch of new services that may be of your interest. It is possible that some of these emails could come from other businesses within the "2create Labs Ltd" or "2create Ltd". You can unsubscribe from these emails at any point, by emailing us at the unsubscribe email address placed at the bottom of the messages. However, system and transnational messages, like purchase and billing confirmations, will still be sent to you.

OUR LAWFUL GROUNDS FOR PROCESSING

As you accept our price quote for your project you become a side of a contract (between you and us) which gives us the right to process your personal information in order to execute the contract and for our legitimate interest to keep a record of our correspondence about the services we deliver.

If you just submit a request with us about our services, we still have the right to process your personal data so we can answer your questions and keep a record of our correspondence, even we have not entered into a contract with you.

• When you open an account with us you agree that we have the right to process your personal data.
• In relation to processing of your marketing data and sending you marketing communications, we rely on your consent. You can opt out of receiving marketing emails from us at any time by following the unsubscribe link at the bottom of our email. Please bear in mind that If you opt out of receiving our marketing emails this does not apply to the personal data provided as a result of purchase or other transaction done due to fulfilling a contract or our legitimate interest.
• In relation to processing of your technical data (such as IP address, your login data, time zone settings, details of your browser, page views etc.) and your user data that we have gathered through cookies on our website we rely on our legitimate interests to properly administer our website and our business and to draw our marketing strategy.
• In relation to keeping records and responding requests of governmental authorities, the processing is necessary for fulfilling a legal obligation that we are subject to.

Please be informed that we will never sell or unlawfully process your personal data. Our mission is to provide our clients with quality services and building trust so that security of your personal data is our top priority.

HOW DO WE COLLECT YOUR PERSONAL DATA

• We may collect your personal data when you directly provide it to us (by emails, by submitting a request or placing an order etc).
• We may automatically collect some of your personal data through our cookies. Please see our Cookie Policy.
• We may receive data from the following third parties: Double Click, Facebook Custom Audience, Disqus, LiveChat, Google Tag Manager, Google Analytics, Hotjar, GA Audiences and Facebook Connect.

We do not collect any sensitive data about you. Sensitive data according to GDPR is the personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

We do not carry out any automated decision-making or any type of automated profiling.

We do not collect any information about criminal convictions and offences.

We do not intend to collect data from anyone under the age of 18. In any case that you think that your child may have shared his/her personal information with us, please, contact us.

DISCLOSURE OF YOUR PERSONAL DATA

We may have to share (access) your personal data with:

• Service providers who provide IT and system administration services;
• Our employees who have limited access to your personal information;
• Accountants and auditors.

INTERNATIONAL TRANSFERS

Any personal information we may share with third party providers is an object of data protection under the GDPR regulation. In regards to this, we share personal information only with third party providers that have such safeguards in place, which ensure the security of your personal data.

Any personal information shared with third party providers will be used under the regulations of this Privacy Policy. The use of your personal information by these third parties is limited to the purpose of the service they provide. For example, we share some of your personal information with the credit card processing companies that bill you for the products and services you purchase from us.

• Google Analytics - for more information please see their Privacy Policy here: https://policies.google.com/privacy?hl=en
• Facebook Pixel - for more information please see their Privacy Policy here: https://www.facebook.com/privacy/explanation
• Hotjar.com - for more information please see their Privacy Policy here: https://www.hotjar.com/legal/policies/privacy
• Amazon Web Services - for more information please see their Privacy Policy here: https://aws.amazon.com/privacy/?nc1=f_pr
• DigitalOcean - for more information please see their Privacy Policy here: https://www.digitalocean.com/legal/privacy/, https://www.digitalocean.com/security/privacy-shield/ and https://www.digitalocean.com/security/gdpr/

DATA SECURITY

The security of your personal information is important for us and we protect it in several ways:

• your account password is encrypted;
• your personal information is encrypted when passed to us;
• your personal information is stored on a secured server;
• the information you enter on the request, order or payment forms is SSL encrypted;
• our employees have limited access to your personal information;
• all our employees sign confidentiality agreements.

Although we do our best to protect the personal information we collect and store, we should remind you that on the Internet there is no such thing as a 100% secured storage. If you have any questions concerning the security of your personal information, please, contact us.

Please be informed that we have procedures in place to deal with any suspected data protection breaches and will notify you and the competent regulator of a breach if we are legally required to.

DATA RETENTION

We will retain your personal information with us, as long as:

• it fulfils the purpose we collected it for;
• your account is active; and/ or
• we are obligated for the tax purposes to keep basic information of our clients.

YOUR RIGHTS

The GDPR provides the following rights for individuals:

• The right to access: You can ask us for information regarding any data of yours that we keep at any time. This information concerns, among other things, the data categories we process, for what purposes we process it, the origin of the data if we did not acquire it directly from you and, if applicable, the recipients to whom we have sent your data. You can obtain a copy of your data from us free of charge. If you are interested in other copies, we reserve the right to charge for the additional copies.
• The right to rectification: You can request that we correct your data. We will initiate appropriate measures to keep the data of yours that we continuously process correct, complete, and up to date, based the latest information available to us
• The right to erasure: You can request that we delete your data in case of:
  • The data is no longer required for the purposes it was acquired for or otherwise processed;
  • You revoke your consent, which is the basis of the data processing, and there is no other legal basis for the processing;
  • You object to the processing of your data and there are no legitimate reasons for the processing or you object to data processing for the purposes of direct advertising;
  • The data has been processed illegally;
  • Where the processing is not necessary to ensure adherence to a legal obligation that requires us to process your data; In particular with regard to legal retention periods to assert, exercise or defend against legal claims.

However, we may still need to retain certain information for record keeping.

• The right to restrict processing.
• The right to withdraw consent (where the lawful ground is consent), where it was given.
• The right to data portability: You may request that we provide all the information we hold on you in a machine-readable format to another company.
• The right to object: You can object to the processing of your data at any time for reasons that arise from your special situation provided the data processing is based on your consent or our legitimate interest or that of a third party. In this case, we will no longer process your data. The latter does not apply if we are able to prove there are compelling, defensible reasons for the processing that outweigh your interests or we require your data to assert, exercise or defend against legal claims.

If you wish to exercise any of the rights mentioned above, please contact us at the following email address hey@mailbakery.com It will be free of charge unless your requests are clearly unfounded, repetitive or excessive. In this regard, we may charge you a reasonable fee.

We may need to request from you with specific information when you want to exercise your rights in order to confirm your identity. This is a secure measure.

We will try to respond to you in the term of 1 month but it may take us longer time due to a particular request’s complexity. In this relation, you will be duly notified about for the delay. In case you are not satisfied of any aspect of how we collect and process your data you have the right to complain in front of the Commission for Personal Data Protection We will be grateful if you contact us first so that we can try to resolve your complain for yo

COOKIES

We use cookies to improve our services and provide you with a better experience on our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. In case you block or refuse cookies, please bear in mind that this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Working Hours

MailBakery is based in Europe at GMT +2.

We knead designs and bake HTML Monday-Friday, 9:00am - 6:00pm GMT +2.

If you don't hear from us until the end of your business day, probably we are still in our pyjamas, recharging for the day ahead.